This report precedes our deliverable about “Gren Zers’ shifts in purchase habits” by making an emphasis on online purchases which before the pandemic were very important for this generation. E-BOOK
During these days, the majority of us are having nervousness and stress when going out for shopping as currently shopping can be considered as a military mission. But how is it for Gen Zers?
You can find all details in our E-book.
At the beginning of 2020, the brands’ SWOT did not consider a pandemic threat. COVID-19 has caused the disappearance of many brands, the emergence of some others, and a few have required to adapt to new contexts and business models because they had no other choice.
In this sense, which has been the behavior of Mexican consumers against this new reality and how will it be? In Business Fishers, we devoted to investigate it. Therefore, during July and August we’ll do several submissions of our research. In this first submission we analyzed the perceptual, attitudinal, and emotional status of the Mexican generations.
Through a survey performed at the national level with 1,500 cases in June, we found out that 87% of Mexicans perceive that the quarantine hasn´t been practiced as it should be.
The previous assessment is attributed to the disbelief that still permeates of the virus existence. This incredulity provokes Mexicans to go out to the streets without adhering to proper physical distance, protective measures (masks, antibacterial hand gel), and encourages people to constantly go out when it´s not necessary.
The survey also revealed when participants estimate to be able to go out fearless of catching the virus: one percent think it might take less than two months, 58% believe it could happen before six months, 19% forecast SARS-COV-2 will last another year, 15% consider this emergency will persist longer than a year; and seven percent is uncertain about the durability of the pandemic.
In terms of the participants’ personal emotions: 60% believes they spend more time with their families, in contrast with a 22% that feels even more alone than before, 53% of Mexicans are frustrated on account of the situation although 32% feel currently happy; 31% stated feeling sad and 29% experiencing anger.
It´s worth mentioning that frustration levels decrease as the age increases. Therefore, if we talk about generations, Centennials are the ones who express the most negative feelings about Coronavirus situation: frustration, anger, and sadness. Instead, Millennials are the happiest ones and Baby Boomers are those who feel more complemented by their family and maybe that´s the main reason for them to be the less frustrated with this new reality. Finally, the generation who feels less accompanied in this moment it´s the X generation.
In subsequent submittals, it will be presented how the journey of the buyer and the behavior of Mexican consumers have changed, as well as which are the trends that brands could exploit in order to create business and communication strategies.
We urge you to keep in touch!
Discover the Centennials’ level of happiness during COVID-19 in our new E-BOOK
The meaning of a brand is its most precious and irreplaceable asset. In fact, it is just as important as its function or even more because the meaning is what tells the consumers “this feels right” or “this is for me” creating an emotional affinity.
In this way, there are some universal patterns that reside in the collective unconscious of all human beings beyond any culture or temporality. These models are called archetypes and they can be considered as the heart of a brand because they convey a meaning that makes customers relate to a product as if it actually were alive in some way. They have a relationship with it. They care about it.
The archetypical theory of Carol Pearson provides a sound and proven methodology to establish a memorable and compelling brand identity. One that can withstand the test of time, cross-lifestyle, and cultural boundaries and translate into a success that endures.
Each archetype helps to define a model of brand personality and mediate between products and customer motivation by providing an intangible experience of meaning.
All archetypes around the world are basically expressions of the inner human drama, which have been experienced at different stages in people´s life. When people adopt these expressions, they help us create enduring brand personalities that evoke meaning to customers, achieving a relationship of loyalty between brand and customer, as well as a distinction from its competition.
If the archetype of a brand is used correctly, it is possible to create an effective communication, evoking a story or a concept, provoking the instinctive recognition of the viewer of some fundamental and recognizable truth.
The reason by which the archetypes are so durable, it is because they reflect our inner realities and struggles. They portray the fulfillment of basic human desires and motivations. They liberate feelings and deep yearnings, and at the same time, they also invite people to satisfy them.
Currently, there are twelve archetypes which are gathered in four groups in accordance with basic human needs and motivations.
- Stability and control
Creator: Their goal is to be remembered and to develop artistic skills. They are creative and imaginative with the potential and initiative to bring out the best of themselves making it reality. Their weakness is that they are too perfectionist, and they have the mission to create something new.
Motto: “If it can be imagined, it can be created.”
Exemple: Apple “Creativity goes on”
Caregiver: Their mission is to help and take care of others, they treat everyone the way they want to be treated. They are protective, and they have a moral sense, as well as a sense of responsibility for the care and wellbeing of others. They do not like selfishness and ingratitude. Their weakness is that people take advantage of them.
Motto: “Love your neighbor as yourself.”
Exemple: Nestlé, leche Nido “Gracias mamá”
Ruler: Power is everything. Their goal is to succeed in what they do, and they do not accept failure. Their mission is to exercise control organizing, unifying, and harmonizing their social environment to their convenience. Their weakness is authoritarianism.
Motto: ‘‘Power isn’t everything. It’s the only thing.’’
Exemple: Mercedes Benz “The king of the urban jungle”
2. Belonging and enjoyment
Regular guy: They have the mission of just be themselves. Their goal is to belong because they are afraid to be left out. They have been hurt whereby they prefer safety. They are realistic, empathic, and they desire to connect with others.
Motto: “All men and women are created equal.”
Exemple: Dove “ Beauty in your own terms”
Lover: They look for their other half to fill in a gap and the unity with the people around them. Their mission is to find and to give love. They dream about a better world and they are afraid of loneliness.
Motto: “Follow your heart”
Exemple: Pandora “Show her that you know her”
Jester: Their mission is to have a great time and they wish to enjoy the moment as much as possible. They are joyful and funny. They do not like boredom and their weakness is to fall into frivolity and to lose time.
Motto: “You only live once”
Exemple: Pepsi “Lavandería”
3. Mastery and Risk
Hero: Their mission is to be brave, to improve themselves, and to make the world a better place with extraordinary actions. They are always willing to prove their braveness. Their biggest fear is vulnerability and their weakness is boredom.
Motto: “Where there’s a will, there’s a way.”
Exemple: Nike “ Dream crazier”
Outlaw: They want to destroy whatever does not work for them, they are the revolution and they love their radical freedom. They are afraid of being helpless and inefficient.
Motto:“Rules are meant to be broken.”
Exemple: Harley Davidson
Magician: They try to understand the mysteries of the universe and the dark side of the world in order to change it and make it useful. Their goal is to make dreams come true.
Motto: “Make things happen”
Exemple: Master Card “Priceless”
Innocent: Their purpose is to be happy; they are confident and naïve. They always want to do things right and follow rules because they are afraid of being punished. They cannot stand boredom and they are too optimistic.
Motto: “Free to be true ourselves”
Exemple: Coca Cola “Reasons to believe”
Explorer: They always pursue freedom to be able to discover new things and happiness. They cannot stand boredom and they are always in search of their next adventure. They are willing to experiment with an authentic world and a fulfilled life. They are afraid of stagnating; they are ambitious and independent.
Motto: “Don’t Fence Me In.”
Exemple: Jeep “Jurassic Jeep”
Sage: They try to comprehend the world, its environment, and the laws of the universe. They are analytical and aware. Their weakness is that they do have the information and the knowledge, but they do not use it to take action.
Motto: “The truth will set you free”
Exemple: Google “Thank you teachers”
Finally, when brands select an archetype that suits their mission, vision, and values and express it clearly, they inspire loyalty obtaining better outcomes. They achieve that their consumers identify themselves with them. The consumers feel there is finally a brand that worries about them giving sense to their lives in an interesting manner. Therefore, at Business Fishers, we help our clients to create, improve, discover, or adapt an archetypal brand personality, making them convey their value proposition and making their audience fall in love with it.
During COVID-19 marketing needs to KEEP CALM and LEARN FROM CENTENNIALS. We are sure they are the key for brands to survive. The main reason for this is that they know how to live in the online world without missing the outside world. In addition to this…
- they know how to create attractive content in a few minutes, you just have to see their tik toks;
- they know how to say ‘I love you’ by using a new language like stickers, ‘memes’ and hashtags;
- they know how to have fun with their friends by creating ‘the point game’ in which they put a point in the comment box and wait for an answer;
- they know how to engage their audience with online activities like ‘I never, never’, ‘who is more likely to…’, and ‘ask me anything’.
For these reasons, we can affirm that Centennials are the new marketing gurus.
Some brands have been able to detect the current needs of consumers and have adapted their products to new contexts. For example, Tik Tok created a digital ecosystem where Generation Z is the queen of all generations by saying goodbye to authority profiles like bosses, family members, and institutions.
Centennials are so dominant that they have adapted the products to their whim. For instance, Zoom, which is an app for online conferences used at work. Today, thanks to the new generation, is a space for parties, remote dating, and meetings with friends. In addition, they have used this space to reaffirm their identity by using creative wallpapers.
Netflix is another example of a brand that learns and reinvents itself with Centennials. Despite bringing together families, couples and friends with their streaming products, today it has created a virtual place to gather its consumers remotely: Netflix Party. This shows that in order to survive it is not enough to be in the correct channel if a brand does not adapt, it dies.
Surprises do not end here, Centennials have the ability to revive brands that were buried a long time ago, the biggest proof of this is the platform ‘Ask.fm’.
For all of the above, in Business Fishers we help brands to learn how to create messages like Centennials do, by making them co-creators and protagonists of new content and products. We help people who work in areas such as marketing, advertising, and communication to know Centennials, by being aware of all their moves, like professional stalkers.