Sélectionner une page

Our Mystery Shopper is a qualitative methodology that monitors, evaluates, analyzes and reports the quality of service standards and/or product that a brand offers through agents acting as if they were real customers.

Using our methodology of Mystery Shopper you can:

  • Know how satisfied your customers are.
  • Evaluate the quality of your product/service.
  • Assess the effectiveness of your selling process through your employees.
  • Create new business strategies.

This methodology answers key questions like…

  • What are the main drivers and barriers for selling your product/service?
  • What is the behavior of the consumer at the point of sale?
  • How vendors and consumers are interacting?
  • What are the most effective price and promotion strategies to be used in the shop?


With the results obtained by Business Fisher – Mystery Shopper you will be able to:

  • Know real consumers perceptions about your product/service.
  • Identify what your brand needs to increase sales.
  • Make improvements in the selling process.
  • Improve the quality of service to increase satisfaction and customer loyalty.
  • Identify the hierarchy of each step in the purchase decision.
  • Understand behaviors; at the shop and in the room, that influence the purchase process.
  • Distinguish the main factors that help and hinder the process of buying and selling.

Do not hesitate to try this methodology!